Business Support Skills

Designed to improve business performance, our work based Business Support training programmes are accredited by City and Guilds. The training is specific to your needs and can be developed to meet your own organisational standards. What’s more, your investment in work based training will help to alleviate skills shortages, motivate staff by supporting them to achieve nationally recognised qualifications and improve staff retention. Our programmes include:

Customer Service - Levels 2 and 3

The NVQ Certificate/Diploma in Customer Service is for anyone who works in a customer-facing role and wants to create a great customer-service experience.

Business and Administration - Levels 1, 2, 3 and 4

NVQs in Business and Administration are for people who want to work in administrative support roles in public or private sector organisations, or people who want to improve their administrative and supervisory skills.

Retail Skills - Levels 1, 2 and 3

An Award, Certificate or Diploma in Retail Skills is for anyone interested in working in retail - whether you want to find your first job as a shop assistant or show you've got the skills for a specialist or management role.