Customer Service - Levels 2 and 3

 

It's ideal for anyone working in a customer-facing role - in any part of your business - who wants to create a great customer experience. This qualification is recognised and accredited by City and Guilds.

The required elements for support within the apprenticeship framework for each level are:

NVQ
Technical Certificate
Key Skills at Minimum Level 1
Duration

Level 2 NVQ Diploma in Customer Service

Combined within the NVQ 

Communication

Application of Number

Up to 12  months

 

NVQ
Technical Certificate
Key Skills at Minimum Level 2
Duration

Level 3 NVQ Diploma in Customer Service

Combined within the NVQ 

Communication

Application of Number

Digital Literacy

Up to 15  months

Employer benefits 

  • A more efficient and effective communication with clients and stakeholders
  • Improved productivity and performance
  • Assisting with employee retention, teamwork and motivation
  • Helping your workforce feel valued
  • Showing customers, you invest in quality improvement
 Employee benefits 
  • Acquiring new knowledge and skills
  • Recognition through nationally recognised qualifications
  • A career development opportunity
  • Improved morale and better job satisfaction
What to expect 

Customer Service includes all aspects of customer interaction involved in running a business and may include:

  • Communicating effectively with customers
  • Promoting products and services
  • Handling complaints, requests and enquiries
  • Seeking, analysing and acting on customer feedback
The support we provide

The delivery of the NVQ and Technical Certificate elements are combined via 1-2-1 sessions with the assessor. The assessor will support them with the “knowledge” elements, where learners will be required to look at various management and business models.
There will be occasions where the assessor will request to observe learners at their place of work and go through their portfolio, to evidence their competence and to meet the requirements of the standards within the qualification.

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