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Customer Service

Why work with More Training?

  • We are a market leader in the field of employee development and have delivered our bespoke training for almost 20 years to a growing number of major employers.

  • Our success is built on delivering proven results for employers to support their business needs

  • Our Trainer Assessors have relevant industry experience, so we know the pressures and opportunities that face businesses.

Whats involved?

What to expect

​These qualifications cover Levels appropriate for learners at any stage of a career in Customer Service, from those who are just starting out - handling customer queries - to those responsible for an organisation's overall customer-service strategy - analysing customer feedback and planning improvements.

Customer Service includes all aspects of customer interaction involved in running a business and may include:

  • Communicating effectively with customers

  • Promoting products and services

  • Handling complaints, requests and enquiries

  • Seeking, analysing and acting on customer feedback

Employer benefits

  • A more efficient and effective communication with clients and stakeholders

  • Improved productivity and performance

  • Assisting with employee retention, teamwork and motivation

  • Helping your workforce feel valued

  • Showing customers, you invest in quality improvement

Employee benefits

  • Acquiring new knowledge and skills

  • Recognition through nationally recognised qualifications

  • A career development opportunity

  • Improved morale and better job satisfaction

Qualification overviews

Level 2 will suit you if you have some experience in customer service and are able to handle more difficult customers. You are looking to improve your own skills and become more involved in making improvements to your team's level of customer service.

At Level 3, you are able to respond to customer issues at a strategic level, suggesting improvements to customer service strategy and helping in their implementation.